*If your pet is not a patient at Best Friends Animal Hospital and Pet Resort, you must have proof of vaccinations faxed to us from your current vet prior to booking your pet’s stay. Our fax number is 618-222-2861.
We require all dogs to have had their Bordetella (kennel cough) vaccine administered one week prior to their stay to ensure adequate immunity upon admission. All dogs must also be current on their rabies, distemper, and parvovirus inoculations. Our feline guests must be current on their rabies and FVRCP (feline viral rhinotracheitis, calicivirus, and panleukopenia) inoculations. This policy is strictly enforced to ensure the safety of your pet as well as the other animals in our facility.
Check In/Check Out
72 Hour Cancellation Policy
If our doctor feels that a fecal test should be performed on a pet with diarrhea, you will be charged for the fecal exam. If your dog normally eats dry food, we strongly encourage you to take advantage of the high-quality food we provide at no additional cost. Prescription Purina EN provides nutrients to minimize the likelihood of diarrhea. A canned variety of Purina EN is also available at an additional charge. If your pet is on a different prescription diet, we, of course, recommend providing their regular good.
Aggressive and/or Fearful Pets
While it is very important for us to protect our employees from dangerous situations, we also don’t want to see any guests who are stressed out to the point of being miserable. We also want to avoid situations where you leave your pet with us and immediately leave town without making other arrangements in case your companion does not do well in our care.
We recommend taking advantage of this offer, but we also advise you to take steps to safeguard your pet. Products like Nexgard and Bravecto all do a great job of keeping external parasites at bay. Your vet can help you determine which one is right for your pet. Please note that your pet will be checked for fleas at check-in. If detected, your pet will need to be treated for fleas prior to admission, and a charge will be incurred.
We do not have a professional groomer on staff to cut or shave pets. We do have highly trained personnel to provide the following services at least two days a week:
- Nail trims
- Ear cleaning
- Routine anal gland expression
- Spa packages
These services are offered on an appointment-only basis, and the pricing listed above applies unless the pet is fractious and extra help is required or additional services are requested.
The vaccination policy described above also applies to grooming appointments.