Jenn Lead Receptionist At Best Friends AHPR

Lead Customer Care Representative
Jenn is has been with us for 2 years and is our lead receptionist.

She has a fun loving, customer service oriented disposition with a knack for training. She owns 2 fluffy and extravagant rescue cats, Pam and Jim. You can say 'The Office' is her type of setting! She also has a dog named Louie. Jenn was nominated as the PetPlan Receptionist of the Year in 2016 & she was runner up nationwide out of thousands of nominees.

Our Location - 202 Frank Scott Pkwy E, Swansea IL

Office Hours

Main Office


7:00 am-5:00 pm


7:00 am-7:00 pm


7:00 am-7:00 pm


7:00 am-7:00 pm


7:00 am-5:00 pm


8:00 am-12:00 pm



  • "This was our first visit with our two girls as our previous vet retired. We were very impressed with all of the staff. One of our girls can be timid around strangers but everyone did a great job making her feel welcome and at ease. The vet gave us sound advice and did not try to push or upsell products to us which I greatly appreciate."
  • "You might hear this alot from reviews, but the techs and vets here actually really care about you and your furry kid. I have been taking my hedgehog in to get some issues taken care of and while it's been a long process they have cared every step of the way. Very knowledgeable and kind hearted people. Definitely a recommend for specialty exotics pets!"