RESORT & GROOMING SERVICES

A luxury retreat for your pet!

At Best Friends there’s no need to worry about your pet while you’re away.  Our professional team has vowed to treat our guests as their own and to give them plenty of attention.  Who knows, your pet might just want to stay a little while longer!

For the Dogs:
Grand Suites - Each suite is 6x8 feet and has its own luxurious bed, private window to look outside and watch all of the activity, and personal TV.  A full panel glass door allows our guests to view all of the activities in the resort.  Full-service housekeeping also included.   Double (and in some cases triple) occupancy is permitted in the grand suites.

Suites - Each room is 4x6 feet and has its own comfortable bed.  A full panel glass door allows our guests to view all of the activities in the resort.  Full-service housekeeping also included.  For smaller guests double occupancy may be permitted here. 

Studio Rooms - Best suited for our smaller guests (less than 15 pounds) and those with less energy, these rooms are warm and cozy.  Each room has a comfortable bed and full-service housekeeping is included.

Additional Standard Amenities:

• Background music played continuously to soothe guests
• Meals served twice daily – our standard diet is Purina EN (a prescription diet that is very tasty, and also helps prevent diarrhea which is often seen when your pet is stressed from being away from home), or you can bring your own at no additional charge
• Each guest is walked outside to potty at least 3 times daily
• Each guest is given 15-30 minutes of playtime outside, weather permitting, either alone or with friends (to qualify for group play, each guest must pass a compatibility test to ensure safety to our other guests)
• Each guest is also given one treat (so long as a medical condition doesn’t prohibit it) daily
• As much extra petting, brushing, and interactive play that our team can lavish on our guests
• Any guest staying 5 or more nights will automatically receive a complimentary bath
• As proponents of dental health, we will also include a complimentary tooth brushing during your pet’s stay if he/she stays more than 2 nights

Extra Amenities:

• An extra walk each day
• An extra session of alone or group play, or massage & brushing, dependant on your pet’s personality and what he/she would like best
• An extra special snack (currently offering Frosty Paws)
• Salon Treatment – includes bath, pedicure & ear cleaning
• Administration of medication (up to 2 different medications twice daily)
• All Inclusive Package- includes an extra walk, session of alone or group play or massage & brushing, and special snack

* Those in addition to the standard amenities

Cats:
Cats love our cat condos!  Not only do they get to see outside with the abundance of windows, but some of them even get the ocean view as their unit backs directly up to an aquarium.  All units are vertically positioned, such that each has a special ledge for relaxing and a lower private area for their litter box.  Each of our feline guests is also allowed outside of their unit to play on the jungle gym or just relax in the sun for a minimum of 20 minutes per day.  Each guest is also given 10 minutes of interactive time where they are either petted, brushed or a combination of both (assuming your cat would enjoy this!). 

Standard Amenities:

• Background music to comfort your pet (we’re working on the wiring for this!)
• Comfortable bed and ledge to perch on
• Private litterbox area
• An abundance of light and outdoor viewing
• Meals are served twice daily – our standard diet is Purina ProPlan Salmon, but you can provide your own at no additional charge
• 20 minutes of playtime daily
• 10 minutes of interactive time daily
• Each guest is also given one treat daily
• Soothing Feliway diffuser

Additional Amenities:

• An ocean view
• An additional playtime session
• Additional interactive session
• Bath
• Pedicure
• Administration of medication

Resort Policies:
Reservations: We recommend that all reservations be made weeks, if not months in advance, especially for holidays and weekends during the summer.  Our space is limited (making the environment calmer and less stressful for most pets) and we do book up fast.  We do keep a waiting list should cancellations occur, but they are obviously not guaranteed. 

Vaccines:  All guests must be current on their vaccinations** and free of any contagious diseases.  At check-in, all guests will be evaluated for fleas.  If detected, the guest must be treated prior to admission.  At Best Friends we strive to interact as much as possible with our guests, and to allow them interaction with other guests.  Due to this interactive nature, we reserve the right to decline services to any guest with an aggressive temperament. 

Checking In:  When checking your pet in for a resort stay, please allow 10-15 minutes as we will need to ask several questions pertinent to proper care for your pet.

Check In/Check Out: Check-in time is after 3pm.  Check-out time is before noon (12pm).  If you are checking in before 3pm or checking out after noon,   you will be charged an additional ½ day’s stay.  Please notify us if you will be running late and are unable to pick up your pet at the time you had said.  Thank you for your cooperation.

24 Hour Cancellation Policy:
If you need to cancel a reservation with us, please notify us within 24 hours of your reservation.  Failure to do so will result in a charge for one night’s stay and may affect your ability to make future reservations.        

** If your pet is not a patient at Best Friends, you must have proof of vaccination faxed from your current medical provider at least 1 week prior to your pet's stay.  Our fax number is:  618-222-9861.  We require all dogs to have had their bordatella (kennel cough) vaccine given 1 week prior to their stay to ensure adequate immunity upon admission. All dogs must be current on their rabies, bordatella, distemper, and parvo virus inoculations.  All cats must be current on their rabies and FVRCP (feline viral rhinotracheitis, calicivirus & panleukopenia) inoculations. 

Grooming Services:

We DO NOT have a professional groomer on staff to professionally cut or even shave pets.  However, we do have highly trained personnel allowing us to offer the following services 2 days a week:  bathing, nail trims, ear cleaning, routine anal gland expressions and spa packages.  These services must be done on an appointment basis and the pricing listed above applies unless the pet is fractious and extra help is required or additional services are requested.  The vaccination policy described above is also followed for grooming appointments.  If you have any questions or would like to schedule an appointment, please call us at: 618.222.9860.