OUR POLICIES

At Best Friends Animal Hospital & Pet Resort, we are excited to serve you and your pet.  Our biggest priorities are to provide excellent customer service to you and to provide quality medical care and resort services to your pet. 

Appointments:
Appointments are preferred.  Emergencies will be seen immediately, regardless of the schedule.  We appreciate your cooperation and understanding regarding this, and apologize for any inconvenience.  Walk-ins that are not an emergency will be seen as quickly as possible, in consideration of scheduled appointments. 

Cancellations:
If you need to cancel an appointment or resort stay, please call 24 hours in advance.  If an unforeseen circumstance arises, please call as soon as you know that you need to cancel.  If you arrive more than 10 minutes past your scheduled appointment time, we may be forced to continue with our other appointments and work you in as soon as we can.   

Payment:
Full payment is expected at the time services are performed or when your pet is released.  We do require a 50% deposit on major surgeries and medical stays.  We accept Mastercard, Visa, Discover, American Express, personal checks and cash.  Returned checks will incur a $25 returned check fee.  Unfortunately, we do not have the in-house capabilities to offer financing or payment plans at this time.

Insurance:
If you are interested in obtaining health insurance for your pet, which is a great idea, especially for young pets, we recommend that you consider several providers to determine which policy best suits your pet’s individual needs.  Several that you may want to consider include:

Hartville – www.aspcapetinsurance.com
Pet First – www.petfirsthealthcare.com
Pethealth – www.petcareinsurance.com
Pets Best – www.petsbest.com
QuickCare – www.quickcarepetinsurance.com
Veterinary Pet Insurance (VPI) – www.petinsurance.com

Referrals:
We greatly appreciate your referrals!  In an effort to thank you, we have a referral rewards program such that with every referral you make, you earn merchandise or credit toward your account with us.  Please make sure that whomever you refer mentions your name when they come in. 

Cell Phone Usage:
We ask that once you are in the exam room you refrain from using your cell phone.  Thank you. 

Feedback:
We appreciate your feedback, whether it is positive or negative, and we welcome any comments or suggestions you may have.  We encourage you to fill out any feedback form that is offered as we will strive to address any issues that are raised.

Resort Reservations:
Please see the resort page under the our services section for specific requirements regarding the resort and bathing appointments.